Return and Exchange Policy

At LIONWRIT, we want you to be completely satisfied with your purchase. If for any reason you're not happy with the items you ordered, we offer a flexible return and exchange policy to ensure your shopping experience is as enjoyable as possible.

1. Return/Exchange Period: You can request a return or exchange within 30 days of receiving your item. Please ensure that the products are unused, undamaged, and in their original packaging with tags attached.

2. Application Process: If you need to initiate a return or exchange, please email our customer support team at [email protected]. Include your order number and the reason for the return or exchange, and we will provide you with further instructions.

3. Return Shipping Costs: If the return is due to our error (such as receiving the wrong item or a damaged product), we will cover the return shipping costs. If you are returning the item for personal reasons (such as sizing or style), the return shipping fee will be your responsibility.

4. Refund Processing: Once we receive the returned item and confirm its condition, we will process your refund. Refunds will be issued using your original payment method and typically take 5-7 business days to appear.

5. Exchange Handling: If you wish to exchange an item, please indicate the item you'd like to exchange for in your request. We will process the exchange as soon as we receive the returned item and arrange for the new item to be shipped.

6. Non-Returnable Items: Please note that certain items may be non-returnable for hygiene reasons. Be sure to check the product description before purchasing.

We value your satisfaction and appreciate your choice of LIONWRIT! If you have any questions or need more information about our return and exchange policy, feel free to reach out to us. We look forward to providing you with quality products and services!